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Privacy Policy

Effective Date: October 16, 2024

Westwood Orthodontics (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and process your information when you visit our website, communicate with us, schedule appointments, receive orthodontic services, or opt in to receive SMS communications.

By using our website or services, you agree to this Privacy Policy.

  1. Information We Collect

We may collect the following information when you interact with our website or services.

Personal Information

This may include:

  • Full name
  • Email address
  • Mobile phone number
  • Mailing address
  • Date of birth
  • Insurance information
  • Appointment details
  • Information submitted through website forms
  • Any other information you voluntarily provide

Health Information

To provide orthodontic care, we may collect:

  • Medical history
  • Dental history
  • Treatment plans
  • X-rays and imaging
  • Insurance information
  • Other information necessary to provide orthodontic treatment

Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage information
  • Referral pages
  • Date and time of your visit
  1. How We Use Your Information

We use your information to:

  • Provide orthodontic consultations and treatment
  • Schedule and confirm appointments
  • Send appointment reminders
  • Respond to appointment requests
  • Provide treatment updates
  • Process billing and insurance claims
  • Respond to customer service inquiries
  • Improve our website and services
  • Send office announcements
  • Comply with applicable legal and healthcare requirements
  1. Service Providers

We may use trusted service providers to assist with operating our business, including website hosting, appointment scheduling, secure messaging, payment processing, customer support, and SMS delivery services.

These providers may access your information only as necessary to perform services on our behalf and are required to protect your information.

We do not sell your personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

  1. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic
  • Enhance user experience

You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

  1. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Although we use industry-standard security measures, no electronic transmission or storage system is completely secure. Therefore, we cannot guarantee absolute security.

  1. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information where permitted by law
  • Update your contact information
  • Withdraw consent for certain communications
  • Opt out of marketing communications
  • Withdraw your SMS consent by replying STOP to any SMS message

To exercise these rights, please contact us using the information below.

  1. SMS Communications & Consent

Westwood Orthodontics offers SMS communications to patients who voluntarily opt in through our website.

Users opt in by providing their mobile phone number and selecting an unchecked SMS consent checkbox before submitting a contact form, appointment request form, or other online form.

By opting in, users agree to receive SMS messages regarding:

  • Appointment confirmations
  • Appointment reminders
  • Treatment updates
  • Billing notifications
  • Customer support communications
  • Office announcements
  • Responses to patient inquiries
  • Occasional promotional messages regarding orthodontic services, special offers, and practice updates (where applicable)

Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP to any SMS message.

For assistance, reply HELP or contact us directly using the contact information below.

Consent to receive SMS messages is not a condition of receiving treatment or purchasing any goods or services.

Users may also contact our office to update their communication preferences or withdraw consent.

  1. SMS Data Protection

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

  1. Third-Party Websites

Our website may contain links to external websites for your convenience.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with a revised effective date.

Your continued use of our website after any updates constitutes acceptance of the revised Privacy Policy.

  1. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact us:

Westwood Orthodontics

1033 Gayley Ave., Suite 106

Los Angeles, CA 90024

Phone:+1 (310) 208-6333

Email: hello@westwoodbraces.com

Website: https://westwoodlaorthodontics.com/