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Privacy Policy

Effective Date: October 16, 2024

Westwood Orthodontics (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal and health-related information when you interact with our website, communicate with us, or receive our orthodontic services.

By using our website or services, you agree to the practices described in this Privacy Policy.

  1. Information We Collect

We may collect the following categories of information:

Personal Information

This may include:

  • Full name
  • Email address
  • Mobile phone number
  • Mailing address
  • Date of birth
  • Insurance information
  • Appointment information
  • Information you submit through our website forms
  • Any other information you voluntarily provide

Health Information

As part of providing orthodontic services, we may collect:

  • Medical history
  • Dental history
  • Treatment plans
  • X-rays and imaging
  • Insurance information
  • Other health-related information necessary for your care

Technical Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage data
  • Referral pages
  • Date and time of your visit
  1. How We Use Your Information

We use your information to:

  • Provide orthodontic consultations and treatment
  • Schedule and confirm appointments
  • Send appointment reminders
  • Provide treatment updates
  • Respond to inquiries and customer support requests
  • Process billing and insurance claims
  • Improve our website and patient experience
  • Communicate office announcements
  • Comply with applicable laws and healthcare regulations
  1. Information Sharing

We do not sell or rent your personal information.

We may share your information only when necessary with:

  • Healthcare providers involved in your treatment
  • Insurance providers for claim processing
  • Trusted third-party service providers that assist with business operations
  • Messaging vendors and telecommunications carriers that assist in delivering SMS communications
  • Government agencies or legal authorities when required by law

All third-party providers are required to protect your information and use it only for the services they provide.

  1. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve website functionality, analyze website traffic, remember user preferences, and enhance your browsing experience.

Cookies help us understand how visitors use our website so we can improve its performance and usability.

You may disable cookies through your browser settings; however, some features of the website may not function properly.

  1. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal and health information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information using industry-standard security practices, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

  1. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information
  • Request corrections to inaccurate information
  • Request deletion of your personal information where permitted by law
  • Withdraw consent for certain communications
  • Opt out of marketing communications
  • Update your contact information

To exercise your rights, please contact us using the information provided at the end of this Privacy Policy.

  1. SMS Communications & Consent

Westwood Orthodontics offers SMS communications to patients who voluntarily opt in through our website.

Users opt in by providing their mobile phone number and selecting an unchecked SMS consent checkbox before submitting a contact form, appointment request form, or other applicable online form.

By opting in, users agree to receive SMS messages regarding:

  • Appointment confirmations
  • Appointment reminders
  • Treatment updates
  • Billing notifications
  • Customer support communications
  • Office announcements
  • Responses to patient inquiries
  • Occasional promotional messages regarding orthodontic services, special offers, and practice updates (where applicable)

Message frequency may vary.

Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any text message.

For assistance, reply HELP or contact us directly using the contact information below.

Consent to receive SMS messages is not a condition of receiving treatment or purchasing any goods or services.

  1. SMS Data Protection

Mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.

This does not include trusted messaging vendors, telecommunications carriers, or service providers that assist in delivering SMS communications.

  1. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with the updated effective date.

Your continued use of our website or services after changes are posted constitutes acceptance of the revised Privacy Policy.

  1. Contact Information

If you have any questions regarding this Privacy Policy, your personal information, or our SMS communications, please contact us:

Westwood Orthodontics

1060 Glendon Ave,

Los Angeles, CA 90024 United States

Phone: +1 (310) 208-6333

Email: hello@westwoodbraces.com

Website: https://westwoodbraces.com